Newer cellular technologies are released by cellular carriers to support customers with their needs to stay connected. Older cellular technologies are being replaced by newer technologies, and everyone who owns a smartphone is aware that the development of smartphones is in balance with the introduction of new cellular technologies.
Car manufacturers of connected cars don't understand their position
Car manufactures have proudly introduced connected cars last decade. However car manufactures like BMW don't seem to understand that introducing cellular technogies into cars does make a car manufacturer responsible to keep the cellular technology of the car up to date to make sure the car will stay connected during the whole life cycle of the car. Qualcomm chips [2] used in BMW telematics units do have compatible LTE (4G) versions since 2010. So today there shouldn't be any problem regarding the 2G/3G sunsets at all.
With the upcoming 3G sunset BMW is taking a different path. The same path which BMW took with the 2G sunset. BMW seems to feel limited responsibility and the cellular sunsets are, according to BMW, in the first place a problem of the person who owns the BMW.
The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW. [1]
A hardware or software retrofit to upgrade the vehicle telematics is not available.[2]
There is currently no available hardware or software alternatives which extend the functionality beyond the 3G shutdown for affected vehicles.[3]
Some BMW owners are lucky, others are not seen
However, some BMW owners are lucky in case BMW does offer a free technology
upgrade. Others are abandoned by BMW. BMW isn't clear why two cars which
share the same technology and Integration Level (iLevel) can't be upgraded both with new technology. The manufacturer (Valeo / Peiker) of the telematic units, very submissive to BMW AG, has done an excellent job, because the telematic units are either exchangeable or upgradeable [4] by exchanging the riser board of the telematics unit as a low cost solution to support newer cellular technologies like LTE.
The absolute low point has been reached by BMW in class-act procedure (22-cv-06103) where a loyal BMW owner feels compelled to take legal action against BMW regarding its responsibility regarding cellular sunsets [6]. BMW has chosen to further frustrate the relationship with affected BMW owners by referring to the ConnectedDrive contract with: "3G Telematics Plaintiff Signed ‘Unambiguous' Arbitration Pact, Says BMW". BMW referring solely to the ConnectedDrive contract regarding cellular sunsets is very disrespectful because (involved) communication technology is not an integral part of the ConnectedDrive contract, but is an integral part of the car.
Based upon pure facts it's odd why BMW AG isn't supporting BMW owners with upcoming 3G cellular sunset. BMW is the manufacturer of the whole vehicle and has a responsibility too. Cellular sunsets are early planned into the future by the cellular carriers, so it's weird that BMW AG is clearly hiding behind the decision of cellular carriers and ConnectedDrive contract. It's very weird that BMW has declared that the situation is beyond the control of BMW AG, because from November 2016 (16-11) 4G is supported with the iLevels and required technology upgrades do have a part number at BMW and can be ordered and activated with ISTA (module replacement) by any BMW service organisation (SIB 84 02 21). The old telematics unit (TCB/ATM/Combox) has to be exchanged with ISTA guided module replacement procedure to make sure the VIN of the new telematics unit does match with the VIN of the BMW and the correct IMEI is registered at the BMW back end to enable ConnectedDrive services for the new 4G telematics unit.
A 4G TCB/ATM might need a software update [5] in case it's affected by the 3G cellular technology discontinuation. Certain ConnectedDrive services for this vehicle, including BMW Assist eCall, will be affected and no longer be available at that time.
This vehicle is eligible for a one-time software update to keep these services active. (source: SIB 84 02 21)
| Series |
|
|
| | Req. ilevel |
| 2 Series | F22 | F23 | F87 |
| F020-16-11-5xx |
| 3 Series | F30 | F31 | F80 |
| F020-16-11-5xx |
| 4 Series | F32 | F33 | F82 |
| F020-16-11-5xx |
| 5 Series | F10* | F11* |
|
| F010-16-11-5xx |
| 6 Series | F06 | F12 | F13 |
| F010-16-11-5xx |
| 7 Series | F01* | F02* | G12 |
| Fxxx-16-11-5xx |
| X1 Series | F48* |
|
|
| F056-16-11-5xx |
| X3 Series | F25 | F97 |
|
| F025-16-11-5xx |
| X5 Series | F15 | F85 |
|
| F025-16-11-5xx |
| X6 Series | F16 | F86 |
|
| F025-16-11-5xx |
| I Series | I01* | I08* |
|
| I001-16-11-5xx |
*Do share the same cellular technology but are missing from the overview (SIB 84 02 21)
Conclusion
It's clear that BMW actively avoids responsibility with Cellular sunsets and most likely the only reason is that BMW wants to sell new BMW's only. ConnectedDrive aftersales support is clearly unreliable regarding cellular sunsets. It is sad that the collective interests of loyal BMW owners are not seen and looked after by BMW AG, despite required technology is available. BMW AG's current approach can be summarised as an unwillingness to ensure, with or without financial contribution from the owner, that a connected car remains connected for its entire economic and technical lifespan.
[1] Source: BMW AG USA
[2] Source: BMW AG Australia
[3] Source: BMW AG Singapore
[4] Upgradeable, used qualcomm gobi chipset family has compatible versions to support newer cellular technoloigies
[5] AT&T 4G Device Impacts from 3G Sunset
[6] Grayson v. BMW of NORTH AMERICA LLC, 2:22-cv-06103
Currently, BMW owners, in the United States, Singapore and Australia, of BMW cars with ConnectedDrive and stock 2G / 3G telematics units are suffering unnecessary unavailability of connecteddrive services due to 2G and 3G sunsets in their region.
